CF Fund Services

CF Fund Services S.A., in accordance with the Regulation CSSF Num. 16/07 adopted an operational procedure for the efficient management of customer complaints.

All complaints should be sent by mail, email, fax or telephone to the complaints officer:

• Email: info@cf-fs.lu (Specify subject - Claim -)
• Courier: Rue Jean Piret 1, L-2350, Luxembourg
• Phone: +352 45 123 300

The claim must include the claimant's contact information and a brief description of the nature of the claim.

CF Fund Services S.A. will attempt to provide a response within 10 days. If longer processing time is deemed necessary, CF Fund Services S.A. will confirm in writing that the claim has been properly received and will indicate that it is being analysed. This confirmation will include the name and contact details of the person in charge of processing the claim. CF Fund Services S.A. will attempt to provide a response within one month of receipt of the complaint and if this is not possible, the claimant will be notified and the reason for the delay and an estimate of the response date.

In case of disagreement or non-receipt of a response, the client can contact Mr Livio Gambardella, company Partner, at the following contact:

• livio.gambardella@bdo.lu
• Mail at: 1b Rue Jean Piret, L-2350, Luxembourg.